Privacy Policy
Sportynix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application available on iOS and Android platforms.
By downloading, installing, or using the Sportynix app, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our app.
1. Information We Collect
We collect several types of information from and about users of our app:
1.1 Personal Information (Provided by You):
- Account registration data: name, email address, phone number, profile picture
- Authentication credentials when you sign up or sign in
- Team information when you create or join teams
- Communication content in chat messages, team chats, and channel conversations
- Booking details and preferences
- Reviews and ratings you provide for venues
1.2 Information from Third-Party Services:
- Google Sign-In: When you choose to sign in with Google, we receive your Google profile information including name, email address, and profile picture
1.3 Automatically Collected Information:
- Device Information: Device type, operating system (iOS/Android), unique device identifiers, app version
- Usage Data: Features used, screens visited, interactions, time spent in app
- Push Notification Tokens: Device tokens for sending push notifications via OneSignal
1.4 Location Data:
- With your explicit permission, we collect precise location data to show nearby venues and calculate distances
- You can disable location services at any time through your device settings
1.5 Media and Files:
- Photos and images you upload for profile pictures, team logos, or review photos
- Voice messages and media shared in chat conversations
- Camera and gallery access is only used when you explicitly choose to capture or select media
2. How We Use Your Information
We use the information we collect to:
- Provide Core Services: Enable venue discovery, slot booking, team management, and league participation
- Authentication: Verify your identity and secure your account using JWT tokens and optional Google Sign-In
- Real-Time Communication: Deliver instant chat messages, team communications, and live match updates via WebSocket connections
- Push Notifications: Send booking confirmations, reminders, team updates, challenge notifications, and promotional offers through OneSignal
- Location Services: Show nearby venues, calculate distances, and provide location-based recommendations
- Personalization: Customize your experience based on preferences, booking history, and favorite venues
- Customer Support: Respond to your inquiries and resolve issues
- Analytics: Understand app usage patterns to improve features and user experience
- Safety & Security: Detect and prevent fraud, abuse, and unauthorized access
- Gamification: Manage points, rewards, referrals, and user engagement features
3. Information Sharing and Disclosure
We do not sell your personal information. We may share information only in the following circumstances:
3.1 With Your Consent:
- When you share information with team members in team chats
- When you participate in public leagues or challenges
- When you post public reviews with photos
3.2 Third-Party Service Providers:
- Google (OAuth): For social authentication. See Google Privacy Policy
- OneSignal: For push notifications. See OneSignal Privacy Policy
- Cloud Hosting: For data storage and processing
- Analytics Providers: For app performance monitoring
3.3 Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.
3.4 Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- Encryption: All data transmitted between the app and our servers is encrypted using TLS/SSL
- Authentication: Secure JWT (JSON Web Token) based authentication with automatic token refresh
- Access Controls: Strict access controls and authentication requirements for all API endpoints
- Secure Storage: Sensitive data stored using secure storage mechanisms
- Regular Updates: Continuous security monitoring and updates
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services while your account is active
- Comply with legal obligations
- Resolve disputes and enforce agreements
Account Deletion: You can request account deletion at any time by contacting us. Upon deletion:
- Your profile and personal data will be permanently removed
- Chat messages may be retained in anonymized form for other participants
- Booking history may be retained for legal/compliance purposes
- Aggregated analytics data (non-identifiable) may be retained
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data we hold
- Correction: Update or correct inaccurate information via Profile settings
- Deletion: Request deletion of your account and personal data
- Opt-out of Notifications: Disable push notifications in app settings or device settings
- Location Permissions: Revoke location access through your device settings
- Camera/Media Permissions: Control access through device settings
- Marketing Communications: Opt-out of promotional notifications
To exercise these rights, contact us at the email address provided below.
7. Children's Privacy
Important: Sportynix is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that a child under 13 has provided us with personal information, we will delete such information from our servers.
8. Third-Party Links and Services
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access.
9. App Permissions
Our app requests the following permissions:
| Permission | Purpose | Required |
|---|---|---|
| Internet | Core app functionality, API communication | Yes |
| Location | Find nearby venues, distance calculation | Optional |
| Camera | Profile photos, review images, chat media | Optional |
| Photo Library | Upload existing photos | Optional |
| Microphone | Voice messages in chat | Optional |
| Notifications | Push notifications for bookings, messages | Optional |
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically. Your continued use of the app after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
12. Consent
By using Sportynix, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.